Viewing entries tagged with 'itsm'

9

May

How do you choose an ITSM consultant?

How can you find an ITSM consultant that will provide specific, actionable advice that is appropriate for your organization? If you're lucky then you may be able to rely on recommendations from people you trust, but what if that isn't working for you?

21

April

Are you coming to SITS14?

There are many good reasons why you should attend the Service Desk and IT Support Show in London on 29th and 30th April. Here are just a few of them:

10

April

Do we still need ITIL?

I have seen many blogs and social media posts predicting the end of ITIL, so I thought it might be helpful to share my thoughts on whether we should still be using it.

Optimal Service Management Ltd.

7 Ingatestone Road, Woodford Green,
Essex, IG8 9AN, UK

Registered No: 8791379 England

Phone: +44 20 8504 2002

Recent Posts

  • Phone calls
    Do you know who you're talking to

    It’s easy to assume you know who you’re talking to, but it’s just as easy to make a mistake. Every time you answer the phone, or phone someone else, make sure you really do know who you’re talking to.

  • ITIL4
    Free ITIL 4 content

    Here are links to all the free ITIL 4 content that I have shared

  • Stephen Stills on stage playing a guitar
    Start where you are: Love the one you’re with

    Shiny new tools and processes aren't the only way to make improvements. And they won't be be of much use unless you've thought long and hard about what it is you are actually trying to achieve.

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