Service management is a way of thinking about how you work that helps you do the right things, and do those things right. Organizations that invest in IT service management (ITSM) create more value for themselves and for their customers.
Stuart Rance will retire at the end of 2025, so please contact us soon if you need any help.
Optimal Service Management Ltd Can help with all aspects of ITSM, including:
We can also help with all aspects of information security management, including:
February
How to create simple definitions of risk appetite levels, and then assign these to each of your organization’s projects, services, business units or any other clearly identifiable part of your work.
November
Mentoring is a great way to develop both professionally and personally, and the mentor can gain as much from the relationship as the mentee. This blog gives an overview of how you can get started as a mentor, or as a mentee.
September
Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.
How to create simple definitions of risk appetite levels, and then assign these to each of your organization’s projects, services, business units or any other clearly identifiable part of your work.
Mentoring is a great way to develop both professionally and personally, and the mentor can gain as much from the relationship as the mentee. This blog gives an overview of how you can get started as a mentor, or as a mentee.
Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.