Service management is a way of thinking about how you work that helps you do the right things, and do those things right. Organizations that invest in IT service management (ITSM) create more value for themselves and their customers.
Optimal Service Management Ltd Can help with all aspects of ITSM, including:
We can also help with all aspects of information security management, including:
September
Do your people know not just what your security controls do, but why? Do they really protect your assets, or are they just security theatre?
August
I am a strong believer in the power of communities (both personal and professional) to help us think through the difficulties we face, and solve our problems. Here are some examples from my own experiences...
July
Kanban boards are traditionally used in IT development teams, but they can be just as useful for IT operations. You should consider using them to help you manage flow, limit work in progress, and prioritise your work.
Do your people know not just what your security controls do, but why? Do they really protect your assets, or are they just security theatre?
I am a strong believer in the power of communities (both personal and professional) to help us think through the difficulties we face, and solve our problems. Here are some examples from my own experiences...
Kanban boards are traditionally used in IT development teams, but they can be just as useful for IT operations. You should consider using them to help you manage flow, limit work in progress, and prioritise your work.