Free ITIL 4 content
Here are links to all the free ITIL 4 content that I have shared
Great service management doesn’t have to be complex.
Create value with…
Great service management doesn’t have to be complex.
Service management is a way of thinking about how you work that helps you do the right things, and do those things right. Organizations that invest in IT service management (ITSM) create more value for themselves and for their customers.
Optimal Service Management Ltd Can help with all aspects of ITSM, including:
- Understanding how IT services create value for your customers
- Agreeing an IT strategy that is a good cultural fit for your organization
- Defining a portfolio of services that meets your customers’ needs
- Assessing your capabilities and identifying improvements
- Planning and managing improvements
- Defining and implementing practices and processes
- Training and motivating your people
- Helping to embed changes into the way you work.
We can also help with all aspects of information security management, including:
- Developing strategy and policy for cyber resilience
- Carrying out risk analysis and recommending appropriate corrective actions
- Assessing controls and making recommendations for improvement
- Integrating cyber resilience practices and processes with IT service management
- Training and motivating your people
- Helping to embed security into the way you work.
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Free ITIL 4 content
Here are links to all the free ITIL 4 content that I have shared
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Start where you are: Love the one you’re with
Shiny new tools and processes aren't the only way to make improvements. And they won't be be of much use unless you've thought long and hard about what it is you are actually trying to achieve.
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3 ways to approach configuration management
There are three very different approaches you can take to configuration management. Each of them has benefits and disadvantages, and you need to blend aspects of all three to get the best value in your context.