What's wrong with ITIL V3?
What’s wrong with ITIL V3, and why do we need ITIL 4?
Great service management doesn’t have to be complex.
Create value with…
Great service management doesn’t have to be complex.
Service management is a way of thinking about how you work that helps you do the right things, and do those things right. Organizations that invest in IT service management (ITSM) create more value for themselves and for their customers.
Optimal Service Management Ltd Can help with all aspects of ITSM, including:
- Understanding how IT services create value for your customers
- Agreeing an IT strategy that is a good cultural fit for your organization
- Defining a portfolio of services that meets your customers’ needs
- Assessing your capabilities and identifying improvements
- Planning and managing improvements
- Defining and implementing processes
- Training and motivating your people
- Helping to embed changes into the way you work.
We can also help with all aspects of information security management, including:
- Developing strategy and policy for cyber resilience
- Carrying out risk analysis and recommending appropriate corrective actions
- Assessing controls and making recommendations for improvement
- Integrating cyber resilience processes with IT service management
- Training and motivating your people
- Helping to embed security into the way you work.
Latest From Blog
13
November
What's wrong with ITIL V3?
What’s wrong with ITIL V3, and why do we need ITIL 4?
27
September
Information security and the service desk
I will be delivering a webinar on information security and the service desk on Wednesday 10th October. Here's a preview to whet your appetite...
8
August
How to manage major incidents and security breaches
Major incidents and security breaches are different. Learning from experience can turn out to be hugely expensive, or even result in the organization concerned going out of business. So how can you make sure that you handle these incidents correctly first time?