Service management is a way of thinking about how you work that helps you do the right things, and do those things right. Organizations that invest in IT service management (ITSM) create more value for themselves and for their customers.
Optimal Service Management Ltd Can help with all aspects of ITSM, including:
We can also help with all aspects of information security management, including:
July
It’s easy to assume you know who you’re talking to, but it’s just as easy to make a mistake. Every time you answer the phone, or phone someone else, make sure you really do know who you’re talking to.
June
Here are links to all the free ITIL 4 content that I have shared
April
Shiny new tools and processes aren't the only way to make improvements. And they won't be be of much use unless you've thought long and hard about what it is you are actually trying to achieve.
It’s easy to assume you know who you’re talking to, but it’s just as easy to make a mistake. Every time you answer the phone, or phone someone else, make sure you really do know who you’re talking to.
Here are links to all the free ITIL 4 content that I have shared
Shiny new tools and processes aren't the only way to make improvements. And they won't be be of much use unless you've thought long and hard about what it is you are actually trying to achieve.