Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

2017 03 16 What configuration data do you need IMAGE

23

March

What configuration data do you need

Configuration management can be very expensive and time consuming, and if you get it wrong it can deliver very little value. So make sure you really understand what your stakeholders need...

2017 02 20 We need fewer ITSM processes.IMAGE

20

February

We need fewer ITSM processes

When did you last review your ITSM processes to see if they deliver the value you need? Maybe it’s time to think again and consider how you can develop capabilities that will help your customers to succeed.

2017 01 23 How to make IT change management work for everyone IMAGE

24

January

How to make IT change management work for everyone

Change management is often a point of friction in IT organizations, but I think there may be a better approach...

Box of unopened letters

14

December

Your metrics are not your goals

It’s fine to use KPIs for planning, understanding, and discussion, just remember to maintain a focus on your real goals and don’t confuse them with your KPIs!

 

2016 11 18 The customer is NOT always right IMAGE

24

November

The customer is NOT always right

Do you always give your customers what they want? Sometimes it's better to find out what they really need, and give them that instead...

2016 10 15 Dont train your customers to be phishing victims IMAGE

17

October

Don’t train your customers to be phishing victims

Do you ever send emails with attachments or links to your staff or customers? Make sure you're not training people to be phished.

2016 09 13 Security Theatre Doesnt Make You Any Safer IMAGE

12

September

Security Theatre Doesn’t Make You Any Safer

Do your people know not just what your security controls do, but why? Do they really protect your assets, or are they just security theatre?

2016 08 24 The Power of Communities IMAGE

24

August

The Power of Communities

I am a strong believer in the power of communities (both personal and professional) to help us think through the difficulties we face, and solve our problems. Here are some examples from my own experiences...

2016 07 19 Using Kanban boards to support IT operations IMAGE2

26

July

Using Kanban boards to support IT operations

Kanban boards are traditionally used in IT development teams, but they can be just as useful for IT operations. You should consider using them to help you manage flow, limit work in progress, and prioritise your work.

2016 06 28 The 3 ways arent just for DevOps IMAGE

29

June

The 3 ways aren’t just for DevOps

If you’re familiar with DevOps, you will probably have heard people talking about “the three ways”. The ideas described in the three ways can be adopted by everyone, not just those who follow DevOps.

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Registered No: 8791379 England

Phone: +44 20 8504 2002

Recent Posts

  • 2017 03 16 What configuration data do you need IMAGE
    What configuration data do you need

    Configuration management can be very expensive and time consuming, and if you get it wrong it can deliver very little value. So make sure you really understand what your stakeholders need...

  • 2017 02 20 We need fewer ITSM processes.IMAGE
    We need fewer ITSM processes

    When did you last review your ITSM processes to see if they deliver the value you need? Maybe it’s time to think again and consider how you can develop capabilities that will help your customers to succeed.

  • 2017 01 23 How to make IT change management work for everyone IMAGE
    How to make IT change management work for everyone

    Change management is often a point of friction in IT organizations, but I think there may be a better approach...

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