Defining your risk appetite
How to create simple definitions of risk appetite levels, and then assign these to each of your organization’s projects, services, business units or any other clearly identifiable part of your work.
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Optimal Service Management
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Recent Posts
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Mentoring 101
Mentoring is a great way to develop both professionally and personally, and the mentor can gain as much from the relationship as the mentee. This blog gives an overview of how you can get started as a mentor, or as a mentee.
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A great customer journey has to be planned from end-to-end
Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.