A great customer journey has to be planned from end-to-end
Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.
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Optimal Service Management
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Registered No: 8791379 England
Phone: +44 20 8504 2002
Recent Posts
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Do you know who you're talking to
It’s easy to assume you know who you’re talking to, but it’s just as easy to make a mistake. Every time you answer the phone, or phone someone else, make sure you really do know who you’re talking to.
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Free ITIL 4 content
Here are links to all the free ITIL 4 content that I have shared