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It’s easy to assume you know who you’re talking to, but it’s just as easy to make a mistake. Every time you answer the phone, or phone someone else, make sure you really do know who you’re talking to.
Here are links to all the free ITIL 4 content that I have shared
Shiny new tools and processes aren't the only way to make improvements. And they won't be be of much use unless you've thought long and hard about what it is you are actually trying to achieve.
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