What's wrong with ITIL V3?
What’s wrong with ITIL V3, and why do we need ITIL 4?
Leave Us a Message
Optimal Service Management
7 Ingatestone Road, Woodford Green, Essex, IG8 9AN, UK
Registered No: 8791379 England
Phone: +44 20 8504 2002
Recent Posts
-
-
Information security and the service desk
I will be delivering a webinar on information security and the service desk on Wednesday 10th October. Here's a preview to whet your appetite...
-
How to manage major incidents and security breaches
Major incidents and security breaches are different. Learning from experience can turn out to be hugely expensive, or even result in the organization concerned going out of business. So how can you make sure that you handle these incidents correctly first time?