If you define an incident as "... interruption to an IT service..." then you're not really focussing on customers. One of my clients has a much more business-focussed definition, and this drives completely different behaviours...
We can enhance your ability to create value for your customers and your business by working with you to sharpen your IT strategy, by delivering assessments and improvement planning, or by helping you solve people, process or technology problems.
Optimal Service Management Ltd can provide an exceptional instructor to deliver accredited ITIL or RESILIA training courses, or can create custom ITSM or security courses tailored to meet your own specific business needs. We can also create training materials for delivery by other organizations.
Do you need constantly updated and refreshed content for your web site or blog? We can provide original content for you to use, either ghost written or attributed to Stuart Rance, depending on your needs.
We can also create IT service management content and information security content for other purposes, for example production of copy for leaflets or material for use in webinars or training courses.
Stuart Rance regularly presents at major events such as itSMF conferences, and can create appropriate presentations for any event, however large or small. Whether you are looking for an experienced presenter for your event, or someone to deliver a motivational session for your staff, Stuart can create and deliver a presentation to meet your needs.