Viewing entries tagged with 'itsm'

2017 07 08 Recorded ITSM Presentations IMAGE

10

July

Recorded ITSM Presentations

I have often written about the need to offer access to knowledge and information in a variety of different formats, so I’m grateful to the people running these ITSM events for making video recordings available for sharing.

itSMF NZ

22

June

DevOps and Culture Change in New Zealand

I really enjoyed the itSMF New Zealand conference, the format and content were as superb as the venue, read on to learn more...

2017 04 06 Theory of Constraints IMAGE1

12

April

Theory of Constraints: Using a Current Reality Tree

The Theory of Constraints describes many logical tools. This blog shows how a Current Reality Tree can help you identify what you need to change to make improvements.

2017 03 16 What configuration data do you need IMAGE

23

March

What configuration data do you need

Configuration management can be very expensive and time consuming, and if you get it wrong it can deliver very little value. So make sure you really understand what your stakeholders need...

2017 02 20 We need fewer ITSM processes.IMAGE

20

February

We need fewer ITSM processes

When did you last review your ITSM processes to see if they deliver the value you need? Maybe it’s time to think again and consider how you can develop capabilities that will help your customers to succeed.

2017 01 23 How to make IT change management work for everyone IMAGE

24

January

How to make IT change management work for everyone

Change management is often a point of friction in IT organizations, but I think there may be a better approach...

Box of unopened letters

14

December

Your metrics are not your goals

It’s fine to use KPIs for planning, understanding, and discussion, just remember to maintain a focus on your real goals and don’t confuse them with your KPIs!

 

2016 11 18 The customer is NOT always right IMAGE

24

November

The customer is NOT always right

Do you always give your customers what they want? Sometimes it's better to find out what they really need, and give them that instead...

2016 08 24 The Power of Communities IMAGE

24

August

The Power of Communities

I am a strong believer in the power of communities (both personal and professional) to help us think through the difficulties we face, and solve our problems. Here are some examples from my own experiences...

2016 07 19 Using Kanban boards to support IT operations IMAGE2

26

July

Using Kanban boards to support IT operations

Kanban boards are traditionally used in IT development teams, but they can be just as useful for IT operations. You should consider using them to help you manage flow, limit work in progress, and prioritise your work.

Optimal Service Management Ltd.

7 Ingatestone Road, Woodford Green,
Essex, IG8 9AN, UK

Registered No: 8791379 England

Phone: +44 20 8504 2002

Recent Posts

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  • 2017 03 16 What configuration data do you need IMAGE
    3 ways to approach configuration management

    There are three very different approaches you can take to configuration management.  Each of them has benefits and disadvantages, and you need to blend aspects of all three to get the best value in your context.

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