What's wrong with ITIL V3?
What’s wrong with ITIL V3, and why do we need ITIL 4?
Need Some Help?
Optimal Service Management is ready to jump in and lend a hand
ITIL and RESILIA training
Optimal Service Management Ltd can provide an accredited instructor who will deliver ITIL or RESILIA training courses anywhere in the world, working with an Accredited Training Organization (ATO) who provides the course materials and exams.
The benefit you get from allowing us to teach your ITIL training is that your course will be run by someone who:
- Has extensive practical experience of IT service management, with an ability to include real life stories into the narrative of the training
- Is a senior examiner for ITIL, and chief examiner for RESILIA, with a thorough understanding of the exam syllabuses and the intent behind them
- Is an author of ITIL and RESILIA publications with extensive theoretical knowledge.
This combination of practical experience, theoretical understanding and knowledge of the exam syllabus enables us to deliver memorable training courses that will really help your people to create more value for you and your customers.
Custom training
Optimal Service Management Ltd can create custom IT service management or information security management training courses to meet your specific needs. This could involve delivery of standard ITIL or RESILIA training courses with additional elements, for example we might add one or two days' practical discussion of selected topics to an ITIL Intermediate course. Alternatively we could create a completely custom, non-examinable, training course to cover any area of service management or information security management that you need.
The benefits of custom training are that the training can be focused on your exact needs, resulting in a faster return on your training investment.
Recent Posts
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Information security and the service desk
I will be delivering a webinar on information security and the service desk on Wednesday 10th October. Here's a preview to whet your appetite...
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How to manage major incidents and security breaches
Major incidents and security breaches are different. Learning from experience can turn out to be hugely expensive, or even result in the organization concerned going out of business. So how can you make sure that you handle these incidents correctly first time?