Optimal Service Management Ltd can provide an accredited instructor who will deliver ITIL, RESILIA, or CISSP training courses anywhere in the world, working with an Accredited Training Organization (ATO) who provides the course materials and exams.
The benefit you get from allowing us to teach your training is that your course will be run by someone who:
This combination of practical experience, theoretical understanding and knowledge of the exam syllabus enables us to deliver memorable training courses that will really help your people to create more value for you and your customers.
Optimal Service Management Ltd can create custom IT service management or information security management training courses to meet your specific needs. This could involve delivery of standard ITIL or RESILIA training courses with additional elements, for example we might add one or two days' practical discussion of selected topics to an ITIL course. Alternatively we could create a completely custom, non-examinable, training course to cover any area of service management or information security management that you need.
The benefits of custom training are that the training can be focused on your exact needs, resulting in a faster return on your training investment.
Mentoring is a great way to develop both professionally and personally, and the mentor can gain as much from the relationship as the mentee. This blog gives an overview of how you can get started as a mentor, or as a mentee.
Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.
It’s easy to assume you know who you’re talking to, but it’s just as easy to make a mistake. Every time you answer the phone, or phone someone else, make sure you really do know who you’re talking to.