Need Some Help?

ITIL and RESILIA training

Optimal Service Management Ltd can provide an accredited instructor who will deliver ITIL, RESILIA, or CISSP training courses anywhere in the world, working with an Accredited Training Organization (ATO) who provides the course materials and exams.

The benefit you get from allowing us to teach your training is that your course will be run by someone who:

• Has extensive practical experience of IT service management and information security management, with an ability to include real life stories into the narrative of the training
• Is a senior examiner for ITIL, and chief examiner for RESILIA, with a thorough understanding of the exam syllabuses and the intent behind them
• Is an author of ITIL and RESILIA publications with extensive theoretical knowledge.

This combination of practical experience, theoretical understanding and knowledge of the exam syllabus enables us to deliver memorable training courses that will really help your people to create more value for you and your customers. 

Custom training

Optimal Service Management Ltd can create custom IT service management or information security management training courses to meet your specific needs. This could involve delivery of standard ITIL or RESILIA training courses with additional elements, for example we might add one or two days' practical discussion of selected topics to an ITIL course. Alternatively we could create a completely custom, non-examinable, training course to cover any area of service management or information security management that you need.

The benefits of custom training are that the training can be focused on your exact needs, resulting in a faster return on your training investment.