Optimal Service Management Ltd can provide an accredited instructor who will deliver ITIL or RESILIA training courses anywhere in the world, working with an Accredited Training Organization (ATO) who provides the course materials and exams.
The benefit you get from allowing us to teach your ITIL training is that your course will be run by someone who:
This combination of practical experience, theoretical understanding and knowledge of the exam syllabus enables us to deliver memorable training courses that will really help your people to create more value for you and your customers.
Optimal Service Management Ltd can create custom IT service management or information security management training courses to meet your specific needs. This could involve delivery of standard ITIL or RESILIA training courses with additional elements, for example we might add one or two days' practical discussion of selected topics to an ITIL Intermediate course. Alternatively we could create a completely custom, non-examinable, training course to cover any area of service management or information security management that you need.
The benefits of custom training are that the training can be focused on your exact needs, resulting in a faster return on your training investment.
There are three very different approaches you can take to configuration management. Each of them has benefits and disadvantages, and you need to blend aspects of all three to get the best value in your context.
I write lots of blogs, and deliver training courses on cybersecurity. I nearly always focus on the security of business systems and networks, but it is equally important to think about cyber security in our personal lives.
What’s wrong with ITIL V3, and why do we need ITIL 4?