Viewing entries tagged with 'outcome'

2018 07 21 How to get the best value from an ITSM consultant IMAGE

23

July

How to get the best value from an ITSM consultant

I deliver much better value to some of the organizations that I work with than to others, and I’ve been thinking about why. Here are four tips that will help you to get the best possible value next time you engage a consultant.

2017 11 28 Managing IT is just like running a barbershop IMAGE

18

December

Managing IT is just like running a barbershop

Delivering services isn’t something that is unique to IT. We know good service when we receive it, and so do our customers. If you focus on service levels and processes your customers will never see you as more than an internal cost centre; if you focus on outcomes and customer experience instead then you can become a valued partner.

Optimal Service Management Ltd.

7 Ingatestone Road, Woodford Green,
Essex, IG8 9AN, UK

Registered No: 8791379 England

Phone: +44 20 8504 2002

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    Do you know who you're talking to

    It’s easy to assume you know who you’re talking to, but it’s just as easy to make a mistake. Every time you answer the phone, or phone someone else, make sure you really do know who you’re talking to.

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    Here are links to all the free ITIL 4 content that I have shared

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    Start where you are: Love the one you’re with

    Shiny new tools and processes aren't the only way to make improvements. And they won't be be of much use unless you've thought long and hard about what it is you are actually trying to achieve.

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