Viewing entries tagged with 'ocm'

itSMF NZ

22

June

DevOps and Culture Change in New Zealand

I really enjoyed the itSMF New Zealand conference, the format and content were as superb as the venue, read on to learn more...

Optimal Service Management Ltd.

7 Ingatestone Road, Woodford Green,
Essex, IG8 9AN, UK

Registered No: 8791379 England

Phone: +44 20 8504 2002

Recent Posts

  • 2018 08 08 How to manage major incidents and security breaches IMAGE
    How to manage major incidents and security breaches

    Major incidents and security breaches are different. Learning from experience can turn out to be hugely expensive, or even result in the organization concerned going out of business. So how can you make sure that you handle these incidents correctly first time?

  • 2018 07 21 How to get the best value from an ITSM consultant IMAGE
    How to get the best value from an ITSM consultant

    I deliver much better value to some of the organizations that I work with than to others, and I’ve been thinking about why. Here are four tips that will help you to get the best possible value next time you engage a consultant.

  • 2018 06 08 Which ITSM framework is right for your business IMAGE
    Which framework is right for your business?

    At the Service Desk and IT support show, there was a panel discussion titled "Which framework is right for your business". I was pleasantly surprised by the sensible conclusions reached...

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