Viewing entries tagged with 'itil'

2018 11 11 Whats wrong with ITIL V3 IMAGE

13

November

What's wrong with ITIL V3?

What’s wrong with ITIL V3, and why do we need ITIL 4?

2018 06 08 Which ITSM framework is right for your business IMAGE

11

June

Which framework is right for your business?

At the Service Desk and IT support show, there was a panel discussion titled "Which framework is right for your business". I was pleasantly surprised by the sensible conclusions reached...

2015 10 19 What do we mean by adopt and adapt IMAGE2

12

November

What do we mean by adopt and adapt? Part Two

After you decide to adopt a process from ITIL® you can't just copy what the book says. You need to adapt the process to make it work in the context of your organization...

Small Kitten

20

October

What do we mean by adopt and adapt? Part One

I suspect that every ITIL® training course uses the phrase “adopt and adapt” at some stage, but sadly I see very little understanding of what this phrase means. This lack of understanding often results in people trying to use the ideas from ITIL publications in a very bureaucratic way, imposing them indiscriminately and without due regard to the business context.

2015 08 24 IT change management doesnt always need a CAB IMAGE

24

August

IT change management doesn’t always need a CAB

When did you last review how you allocate change authorities? If you have regular CAB meetings that discuss large numbers of changes then you're almost certainly doing something wrong.

RESILIA Cover

24

July

Managing cyber resilience with RESILIA

RESILIA™ Cyber Resilience Best Practice was launched in June 2015.  What is it and how is it different from all the other publications out there that tell you how to manage information security?

2015 03 17 Do we need ITIL practitioners IMAGE

18

March

Do we need ITIL® Practitioners?

Last week, AXELOS announced their new ITIL Practitioner qualification. Here are my thoughts on whether we need another ITIL exam.

2014 11 07 Do you need an ITSM assessment 3

7

November

Do you need an ITSM assessment?

I was involved in a discussion about ITSM assessments on Twitter recently. It all started with a discussion about the value of an ITSM self-assessment, but I coudn't get my thoughts into 140 characters, so I decided to write this blog instead.

2014 07 21 Most training is a waste of money IMAGE

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July

Most training is a waste of money

Many organizations waste their training budget by sending people on the wrong courses, with the wrong motivation and follow up. Here are some things you should think about before you send your staff on a training course.

10

April

Do we still need ITIL?

I have seen many blogs and social media posts predicting the end of ITIL, so I thought it might be helpful to share my thoughts on whether we should still be using it.

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