Blog

Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

How to manage major incidents and security breaches

Major incidents and security breaches are different. Learning from experience can turn out to be hugely expensive, or even result in the organization concerned going out of business. So how can you make sure that you handle these incidents correctly first time?

Incident Management Isn’t Just For IT

If you define an incident as "... interruption to an IT service..." then you're not really focussing on customers. One of my clients has a much more business-focussed definition, and this drives completely different behaviours...

Defining your risk appetite

How to create simple definitions of risk appetite levels, and then assign these to each of your organization’s projects, services, business units or any other clearly identifiable part of your work.
Mentoring 101

Mentoring is a great way to develop both professionally and personally, and the mentor can gain as much from the relationship as the mentee. This blog gives an overview of how you can get started as a mentor, or as a mentee.
A great customer journey has to be planned from end-to-end

Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.

Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

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How to manage major incidents and security breaches

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Incident Management Isn’t Just For IT

Optimal Service Management Ltd.

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Defining your risk appetite

Mentoring 101

A great customer journey has to be planned from end-to-end

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