Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

2018 08 08 How to manage major incidents and security breaches IMAGE

8

August

How to manage major incidents and security breaches

Major incidents and security breaches are different. Learning from experience can turn out to be hugely expensive, or even result in the organization concerned going out of business. So how can you make sure that you handle these incidents correctly first time?

2018 01 02 Incident Management Isnt Just For IT Image

15

January

Incident Management Isn’t Just For IT

If you define an incident as "... interruption to an IT service..." then you're not really focussing on customers. One of my clients has a much more business-focussed definition, and this drives completely different behaviours...

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Recent Posts

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