A great customer journey has to be planned from end-to-end
Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.
Putting the Ops in DevOps
I often hear people who work in IT operations complain that DevOps is just about development. If we want DevOps to work for everyone then we shouldn’t wait to be invited to join in and complain when we aren’t. We should actively adopt ideas from DevOps into how we run IT operations and seek out our development colleagues to foster collaboration.
