Viewing entries tagged with 'agile'

2018 11 11 Whats wrong with ITIL V3 IMAGE

13

November

What's wrong with ITIL V3?

What’s wrong with ITIL V3, and why do we need ITIL 4?

2017 11 16 You Need a Vision IMAGE 1

20

November

You Need a Vision

Many IT organizations think that defining a vision is too abstract, they don’t see the point, and they just want to get on with it. So they jump straight into the important work. The results are as predictable as they are sad. IT staff work very hard, but fail to arrive anywhere helpful, with results that are not nearly as good as they could have been.

Fortress Dandelion

25

May

Antifragile: Fail often, detect quickly, recover fast

If you’ve built IT services that are rigid and should never fail, then maybe it’s time to think about failing a bit more often!

2014 08 29 Managing a continual improvement register IMAGE

29

August

Managing a continual service improvement register

In a previous blog I wrote about how to use an assessment to identify improvement opportunities and populate a CSI register. This month I look at other ways you can identify improvement opportunities, and how you should manage the CSI register...

Optimal Service Management Ltd.

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Phone: +44 20 8504 2002

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