Here are links to all the free ITIL 4 content that I have shared
7 Ingatestone Road, Woodford Green, Essex, IG8 9AN, UK
Registered No: 8791379 England
Phone: +44 20 8504 2002
Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.
It’s easy to assume you know who you’re talking to, but it’s just as easy to make a mistake. Every time you answer the phone, or phone someone else, make sure you really do know who you’re talking to.
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