Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

2019 09 11 A great customer journey has to be planned from end to end

18

September

A great customer journey has to be planned from end-to-end

Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.

Phone calls

9

July

Do you know who you're talking to

It’s easy to assume you know who you’re talking to, but it’s just as easy to make a mistake. Every time you answer the phone, or phone someone else, make sure you really do know who you’re talking to.

ITIL4

4

June

Free ITIL 4 content

Here are links to all the free ITIL 4 content that I have shared

Stephen Stills on stage playing a guitar

25

April

Start where you are: Love the one you’re with

Shiny new tools and processes aren't the only way to make improvements. And they won't be be of much use unless you've thought long and hard about what it is you are actually trying to achieve.

2017 03 16 What configuration data do you need IMAGE

11

February

3 ways to approach configuration management

There are three very different approaches you can take to configuration management.  Each of them has benefits and disadvantages, and you need to blend aspects of all three to get the best value in your context.

2019 01 10 Cyber security is not just for work IMAGE

14

January

Cyber security is not just for work

I write lots of blogs, and deliver training courses on cybersecurity. I nearly always focus on the security of business systems and networks, but it is equally important to think about cyber security in our personal lives.

2018 11 11 Whats wrong with ITIL V3 IMAGE

13

November

What's wrong with ITIL V3?

What’s wrong with ITIL V3, and why do we need ITIL 4?

2018 09 27 IT security and the service desk PREVENT

27

September

Information security and the service desk

I will be delivering a webinar on information security and the service desk on Wednesday 10th October. Here's a preview to whet your appetite...

2018 08 08 How to manage major incidents and security breaches IMAGE

8

August

How to manage major incidents and security breaches

Major incidents and security breaches are different. Learning from experience can turn out to be hugely expensive, or even result in the organization concerned going out of business. So how can you make sure that you handle these incidents correctly first time?

2018 07 21 How to get the best value from an ITSM consultant IMAGE

23

July

How to get the best value from an ITSM consultant

I deliver much better value to some of the organizations that I work with than to others, and I’ve been thinking about why. Here are four tips that will help you to get the best possible value next time you engage a consultant.

Optimal Service Management Ltd.

7 Ingatestone Road, Woodford Green,
Essex, IG8 9AN, UK

Registered No: 8791379 England

Phone: +44 20 8504 2002

Recent Posts

Latest Tweets