Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.



When did you last review your management system?

If you’re running IT services then you need a management system, and you need to constantly monitor and review everything you do so that your management system keeps improving. The alternative to continual improvement is stagnation, or worse. If your competitors keep improving and you stand still then you will rapidly find yourself falling behind.



How do you choose an ITSM consultant?

How can you find an ITSM consultant that will provide specific, actionable advice that is appropriate for your organization? If you're lucky then you may be able to rely on recommendations from people you trust, but what if that isn't working for you?



Are you coming to SITS14?

There are many good reasons why you should attend the Service Desk and IT Support Show in London on 29th and 30th April. Here are just a few of them:



Do we still need ITIL?

I have seen many blogs and social media posts predicting the end of ITIL, so I thought it might be helpful to share my thoughts on whether we should still be using it.

Optimal Service Management Ltd.

7 Ingatestone Road, Woodford Green,
Essex, IG8 9AN, UK

Registered No: 8791379 England

Phone: +44 20 8504 2002

Recent Posts

  • 2018 01 02 Incident Management Isnt Just For IT Image
    Incident Management Isn’t Just For IT

    If you define an incident as "... interruption to an IT service..." then you're not really focussing on customers. One of my clients has a much more business-focussed definition, and this drives completely different behaviours...

  • 2017 11 28 Managing IT is just like running a barbershop IMAGE
    Managing IT is just like running a barbershop

    Delivering services isn’t something that is unique to IT. We know good service when we receive it, and so do our customers. If you focus on service levels and processes your customers will never see you as more than an internal cost centre; if you focus on outcomes and customer experience instead then you can become a valued partner.

  • 2017 11 16 You Need a Vision IMAGE 1
    You Need a Vision

    Many IT organizations think that defining a vision is too abstract, they don’t see the point, and they just want to get on with it. So they jump straight into the important work. The results are as predictable as they are sad. IT staff work very hard, but fail to arrive anywhere helpful, with results that are not nearly as good as they could have been.

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