Strategic consulting can help you define and communicate your overall strategy for IT, understand how IT creates value for the business and your customers, and ensure that IT supports the overall business strategy.
Optimal Service Management Ltd can work with you on a one-to-one basis, or by means of workshops, to help you develop your IT mission and vision, define your goals and objectives, and improve your governance and decision making. We can also help you to develop an IT service portfolio that is aligned to the needs of your customers, and communicate the strategy and portfolio throughout the organization.
You need many different capabilities to succeed in IT. We can help you to identify the capabilities you need, assess your current capabilities, and understand the gaps between them. With this knowledge we can work together to create and implement an improvement plan to help you develop the capabilities you need.
A typical assessment will help you to understand process maturity, level of risk, efficiency, effectiveness and alignment to your business goals as well as gaps between your current and desired state. Based on this we can prioritise the improvements needed and plan how these can best be achieved. As we work through the plan the improved capability will become embedded in your organization, not as the Optimal Service Management process, or the ITIL process, but as the way you work.
This approach is quite different to that taken by many consulting organizations, who might offer to create new ITSM processes for you and then dictate how you should work with no understanding of your organization and your people.
Many organizations discover a need to improve their IT service management or information security management capability because of problems that they are facing. Typical problems that we could help you to address include:
Although many of these appear to require technical solutions, it is nearly always impossible to resolve these kind of issues without taking a holistic view of how people, processes and technology interact.
Optimal Service Management Ltd can help you to understand the many complex, interacting causes of your IT problems and devise a strategy to resolve them.
How to create simple definitions of risk appetite levels, and then assign these to each of your organization’s projects, services, business units or any other clearly identifiable part of your work.
Mentoring is a great way to develop both professionally and personally, and the mentor can gain as much from the relationship as the mentee. This blog gives an overview of how you can get started as a mentor, or as a mentee.
Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.