Defining your risk appetite
How to create simple definitions of risk appetite levels, and then assign these to each of your organization’s projects, services, business units or any other clearly identifiable part of your work.
Need Some Help?
Optimal Service Management is ready to jump in and lend a hand
Optimal service management can help you with any aspect of IT service management or information security management. Most of our customers are looking for consulting, training, or creation of content, but please get in touch using the contact page on this site so we can discuss your unique requirements.
Consulting
We can enhance your ability to create value for your customers and your business by working with you to sharpen your IT strategy, by delivering assessments and improvement planning, or by helping you solve people, process or technology problems.
Training
Optimal Service Management Ltd can provide an exceptional instructor to deliver accredited ITIL, RESILIA, or CISSP training courses, or can create custom ITSM or security courses tailored to meet your own specific business needs. We can also create training materials for delivery by other organizations.
Our Other Services
Do you need constantly updated and refreshed content for your web site or blog? We can provide original content for you to use, either ghost written or attributed to Stuart Rance, depending on your needs.
We can also create IT service management content and information security content for other purposes, for example production of copy for leaflets or material for use in webinars or training courses.
Stuart Rance regularly presents at major events such as itSMF and vendor conferences, and can create appropriate presentations for any event, however large or small. Whether you are looking for an experienced presenter for your event, or someone to deliver a motivational session for your staff, Stuart can create and deliver a presentation to meet your needs.
Recent Posts
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Mentoring 101
Mentoring is a great way to develop both professionally and personally, and the mentor can gain as much from the relationship as the mentee. This blog gives an overview of how you can get started as a mentor, or as a mentee.
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A great customer journey has to be planned from end-to-end
Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.