Blog

Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

All blogs published on this site are licenced under CC BY-SA 4.0

How to get the best value from an ITSM consultant

I deliver much better value to some of the organizations that I work with than to others, and I’ve been thinking about why. Here are four tips that will help you to get the best possible value next time you engage a consultant.

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May

How do you choose an ITSM consultant?

How can you find an ITSM consultant that will provide specific, actionable advice that is appropriate for your organization? If you're lucky then you may be able to rely on recommendations from people you trust, but what if that isn't working for you?

Defining your risk appetite

How to create simple definitions of risk appetite levels, and then assign these to each of your organization’s projects, services, business units or any other clearly identifiable part of your work.
Mentoring 101

Mentoring is a great way to develop both professionally and personally, and the mentor can gain as much from the relationship as the mentee. This blog gives an overview of how you can get started as a mentor, or as a mentee.
A great customer journey has to be planned from end-to-end

Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.

Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

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How to get the best value from an ITSM consultant

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How do you choose an ITSM consultant?

Optimal Service Management Ltd.

Recent Posts

Defining your risk appetite

Mentoring 101

A great customer journey has to be planned from end-to-end

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