Stuart Rance writes many blogs and white papers that are published on a variety of sites, you can find a regularly updated list of all of these in Stuart Rance blogs

Blogs that appear below are published on the Optimal Service Management web site.

2018 11 11 Whats wrong with ITIL V3 IMAGE

13

November

What's wrong with ITIL V3?

What’s wrong with ITIL V3, and why do we need ITIL 4?

2017 11 16 You Need a Vision IMAGE 1

20

November

You Need a Vision

Many IT organizations think that defining a vision is too abstract, they don’t see the point, and they just want to get on with it. So they jump straight into the important work. The results are as predictable as they are sad. IT staff work very hard, but fail to arrive anywhere helpful, with results that are not nearly as good as they could have been.

2014 08 29 Managing a continual improvement register IMAGE

29

August

Managing a continual service improvement register

In a previous blog I wrote about how to use an assessment to identify improvement opportunities and populate a CSI register. This month I look at other ways you can identify improvement opportunities, and how you should manage the CSI register...

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Recent Posts

  • 2022 02 15 Risk appetite
    Defining your risk appetite

    How to create simple definitions of risk appetite levels, and then assign these to each of your organization’s projects, services, business units or any other clearly identifiable part of your work.

  • 2021 11 25 Mentoring inage
    Mentoring 101

    Mentoring is a great way to develop both professionally and personally, and the mentor can gain as much from the relationship as the mentee. This blog gives an overview of how you can get started as a mentor, or as a mentee.

  • 2019 09 11 A great customer journey has to be planned from end to end
    A great customer journey has to be planned from end-to-end

    Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.

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