Defining your risk appetite
How to create simple definitions of risk appetite levels, and then assign these to each of your organization’s projects, services, business units or any other clearly identifiable part of your work.
Optimal Service Management
Owned by Stuart Rance
Optimal Service Management Ltd is owned and run by Stuart Rance, who has been providing IT service management and information security management services to clients across the world for many years, and is an author (or co-author) of many books including ITIL® 4 Foundation, ITIL Practitioner, RESILIA™ Cyber Resilience Best Practice, and ITIL Service Transition (2011 edition).
We provide consulting and training to help you improve how efficiently, effectively and securely you deliver IT to your customers, and how well you meet their needs. We also create original content to use on web sites and blogs, as well as for webinars and related purposes.
You can learn more about Stuart Rance from his LinkedIn profile.
Recent Posts
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Mentoring 101
Mentoring is a great way to develop both professionally and personally, and the mentor can gain as much from the relationship as the mentee. This blog gives an overview of how you can get started as a mentor, or as a mentee.
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A great customer journey has to be planned from end-to-end
Have you tried mapping out your customers’ journeys? If not, then it’s an exercise well worth doing.